Frequently asked questions
Quotes, scheduling, supplies and how we work. If your question is not here, call or text us.
Working with us
How do I get a quote?
Call or text (509) 608-2210. We visit your space for a free evaluation, write down what it needs and send you a quote in writing.
Is the on-site evaluation really free?
Yes. The walkthrough and the written quote are free, with no obligation to book.
Are your cleaners background-checked?
Yes. Every member of our team passes a background check before working in a client's building or home.
What if something is not cleaned right?
Tell us. We come back to fix it, and we update the checklist so it does not happen again.
When do you clean?
Commercial cleaning is scheduled outside your business hours: early mornings, evenings or weekends. Home cleaning is scheduled at a time that works for you.
Do you bring your own supplies and equipment?
Yes. We bring professional products and equipment, including floor machines, carpet extractors and electrostatic sprayers.
Do you offer eco-friendly cleaning?
Yes. Sustainable, non-toxic products are available on request. Tell us during the evaluation.
Do you clean homes too?
Yes. We clean houses and apartments with Standard, Deluxe or custom packages, one-time or recurring.
Which areas do you serve?
Spokane, Spokane Valley, Liberty Lake, Cheney, Airway Heights, Mead and Deer Park. If you are nearby, call us and we tell you right away if we can cover it.
How often should commercial floors be stripped and waxed?
Most VCT floors need a full strip and wax once or twice a year, with a deep scrub and recoat every 3 to 6 months. Busy entries may need it more often.
How much does commercial cleaning cost?
It depends on the size of your space, how often we clean and what is included. After the free evaluation you get a fixed price in writing, with no surprises on the invoice.
Do you offer discounts?
Yes. Recurring clients get preferred rates, and we offer a discount when you refer another business to us.
Commercial and janitorial cleaning
Do you clean after business hours?
Yes. Most routine cleaning happens early in the morning, in the evening or on weekends so your team and customers are not interrupted.
Can we change the checklist later?
Yes. The scope is written for your building, and we update it when your space, staff or schedule changes.
Floor stripping and waxing
What is the difference between a deep scrub and a full strip?
A deep scrub and recoat cleans the top layers of finish and adds fresh coats on top. A full strip removes all the old finish down to the tile and starts over. Floors usually alternate between the two.
Which floors can you strip and wax?
Vinyl composition tile (VCT) and other resilient commercial floors that take a floor finish. During the evaluation we confirm whether your floor is a good fit.
Carpet cleaning and shampoo
How long does carpet take to dry?
Most carpet is dry to walk on within a few hours. Airflow and the building's heating or cooling speed it up. We schedule commercial jobs so carpet dries overnight.
Can you remove every stain?
Most spills and traffic lanes come out. Some old stains, bleach spots or dye damage are permanent. We tell you what to expect during the inspection.
Window cleaning
Do you clean windows on upper floors?
We clean glass we can reach safely from the ground and from ladders. During the walkthrough we confirm which windows we can cover.
Can window cleaning be added to our janitorial plan?
Yes. Many clients add entry glass to every visit and full window cleaning once a quarter.
Deep cleaning and sanitization
What is electrostatic spraying?
The sprayer gives the disinfectant a small electric charge, so the mist is drawn to surfaces and wraps around them. It reaches the sides and undersides of chairs, desks and equipment that wiping can miss.
Is a deep clean the same as a move-out clean?
A move-out clean is a deep clean of an empty unit. We do both, for commercial suites and for apartments and houses.
Residential cleaning
What is the difference between Standard and Deluxe?
Standard covers floors, dusting, trash, kitchen and bathroom surfaces, the dishwasher, mirrors, faucets and beds. Deluxe adds windows and blinds once a month, the inside of the oven, the fridge inside and out, and ironing.
Can I choose only some tasks?
Yes. With the custom plan you pick any tasks from Standard and Deluxe and add extras. The price follows what you choose.
Serving Spokane and the cities around it
A local crew based in Spokane. If your building is nearby and not on the list, call us and we tell you right away.
- Commercial cleaning
- Early mornings, evenings and weekends
- Quotes and questions
- Call or text (509) 608-2210